Bao Tran
279 Sylvia Ave
Milpitas, CA 95035
(650) 444-4970
btran.it@gmail.com
About
Insightful Information Technology Technical Manager with over two decades of IT leadership experience across infrastructure oversight, application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in requests for proposal (RFP) development, technology needs assessments, and staff development.
Professional Experience
Stanford Law School | Mar 2018 – Present
Technical Services Director
• Led the IT Support Services team providing comprehensive technical support for Stanford Law School staff, faculty, and students.
• Partnered closely with the executive management team to plan, develop, and execute technical strategies aligned with Stanford Law School and Stanford University’s broader vision.
• Managed and directed technical upgrade projects across the Law School, coordinating with external consultants and developers on complex system integrations. • Exercised strategic leadership capabilities by motivating, inspiring, and developing technical staff.
Stanford Law School | Jan 2005 – Mar 2018 | Stanford, CA
Technical Services Manager
• Planned and executed the migration of the internally hosted Lotus Notes/Domino email infrastructure to cloud-based Google Apps for EDU.
• Collaborated with University IT (UIT) to migrate legacy data/voice networks to the SU Converged Communication framework, implemented Information Security Office (ISO) endpoint compliance, deployed departmental firewalls, and enhanced cloud security via Proofpoint integrations.
• Implemented a secure, follow-me printing system utilizing Equitrac Express technology.
• Decommissioned the legacy NT 4.0 standalone domain and successfully migrated systems to the SU WIN Active Directory environment.
Stanford Law School | Apr 2004 – Jan 2005 | Stanford, CA
System Analyst
• Served as part of the IT Support Services team delivering technical operations and end-user support for 1,200+ Law School staff, faculty, and students.
RHM Financials | 2002 – 2003 | Milpitas, CA
Systems Administrator
• Designed, deployed, and maintained the company’s web presence. • Applied core security and operational patches to safeguard infrastructure against intrusions and maintain high availability.
• Designed and implemented proactive preventive maintenance schedules to mitigate hardware faults and unplanned downtime.
Somnus Medical Technologies | 1999 – 2002 | Sunnyvale, CA
Systems Administrator
• Managed enterprise Windows NT and Microsoft Exchange server infrastructure.
• Executed network security scans, vulnerability reviews, and system patch management protocols.
• Implemented remote access solutions enabling the field sales force to securely interact with the enterprise ERP database in real time.
EF Data | 1996 – 1999 | Tempe, AZ
Systems Administrator
• Managed enterprise Windows NT and Novell NetWare network environments.
• Administered Microsoft Exchange email servers and user account configurations.
• Oversee day-to-day operations for enterprise WAN infrastructure, corporate firewalls, and secure VPN connections.
Education & Professional Development
• BS in Management Information Systems — Western International University (1996 – 1999)
• Information Technology Leadership Program (ITLP) — MOR Associates (2020 – 2021)
• MicroMasters Certificate in Cybersecurity — Rochester Institute of Technology (2018 – 2019)
• Stanford Advanced Computer Security Certificate — Stanford University (2015)
• Manager Academy — Stanford University (2012 – 2013)
• Certificate of Professional Development, Linux/Unix System Administration — University of Illinois Urbana-Champaign (2011 – 2012)
• Stanford Technical Leadership Program (STLP) — MOR Associates (2010 – 2011)
Technical Skills & Core Competencies
• Leadership & Management: IT Leadership, Staff Development, IT Management, Strategic Planning, RFP Development, Technology Needs Assessments
• Security & Infrastructure: Cybersecurity, Firewalls, VPN, Network Security, System Administration, Infrastructure Operations
• Systems & OS: Linux/Unix, Windows Server, Active Directory, Microsoft Exchange, Novell NetWare
• Networking & Cloud: DNS, Networking, Cloud Computing, Virtualization, Integration, Proofpoint Security
• Database & Scripting: Databases, SQL, Perl, Enterprise Software